You are purchasing a diagnostic repair service for your Oral-B Oral Care device. This service includes a professional evaluation by Proctor & Gamble authorized technicians for a $20.00 diagnostic fee, along with a discounted flat-rate shipping charge of $15.00, covering both shipment to the service center and return shipping. The total upfront cost is $35.00, plus applicable taxes and is not refundable. Upon completing your order, a prepaid return shipping label will be sent to you via email. Once the diagnostic evaluation is complete, the service center will email you with the results, proposed repair or replacement actions, and a detailed quote for labor and necessary service parts. The $20.00 diagnostic fee will be credited toward the repair estimate. After you approve the repair quote, your product will be repaired or replaced using genuine Oral-B service parts and promptly returned to you.